Signing In

How do I sign up?
How do I sign in?
I forgot my password, now what?
How do I change my password?
How do I sign out?

Commenting

How do I make a comment?
How do I reply to a comment?
How do I delete a comment I’ve made?

Comments made by other users

How do I see comments other people have made?
How do I rate a comment?
How do I flag a comment by another user that I think needs to be removed?
What are nominated comments?
How do I nominate a comment?

Document & Section Pages

How do I get to the document I want to comment on?
What are section pages?
Is there an easy way to print the document with all the comments?

Changing your profile and preferences

How do I change my profile picture?
How do I change my email address associated with my account?
How do I change my email notification preferences?
How do I see my online notifications?

Signing In

How do I sign up?

Click “Sign Up” in the upper right-hand corner of the page.  You can either sign up using Twitter – just click the big “Login with twitter” button, or you can create an account with Reframe It by filling out the form on your screen.  We’ll need your email address, a password, and you’re desired username.  Click Submit and you’re done!

How do I sign in?

Click “Sign In” in the upper right-hand corner of the page.  You can either sign in with Twitter by clicking the “Login with twitter” button, or you can sign in using your previously created Reframe It account.  Forgot your password?  Just click where it says “Reset!” at the bottom of the form next to the Sign In button.  On the next page, fill in the email address you used to sign up, and we’ll send you an email with instructions on how to reset your password.

I forgot my password, now what?

Go to the Sign In page by clicking “Sign In” in the upper right-hand corner of the webpage.  Then just click where it says “Reset!” at the bottom of the form next to the Sign In button.  On the next page, fill in the email address you used to sign up, and we’ll send you an email with instructions on how to reset your password.

How do I change my password?

Make sure you’re signed in to your account.  Click on your username in the upper right-hand corner of the webpage – this will take you to your user profile page.  Under User Details click “Edit Profile” and on the following page click “Change Password.”  Enter your new password in the spaces provided, and hit Enter or click the Submit button at the bottom of the page.  Your new password will be saved.

How do I sign out?

Just click “Sign Out” in the upper right-hand corner of the webpage, beneath your username.

Commenting

How do I make a comment?

First, make sure you have an account and you’ve signed in.  If you don’t have an account, it’s easy to sign up for one!  There are two ways you can make a comment – you can either comment about an entire section of the document, or you can comment about specific text you’ve highlighted.

To make a section comment, just click the comment bubble to the right of the section – it will either show a “+” (if nobody has left a comment yet) or a number (showing how many comments have been made on that section already).  The comment box will open to the right of the section, and you can leave your comment at the top in the space provided.  When you’re happy with the comment you’ve written, just click “Post.”  You can close the comment box by clicking the X in the upper right-hand corner.

If you’ve navigated to a section page, this works a little differently.  The comments are all displayed below the section text.  At the top of the comment area, you can write your section comment where it says “Add your comment here,” and click “Post” when you’re done.

To make a comment about specific text on the page, highlight the text you want to leave a comment on, and then write your comment in the box that appears.  Click “Post” when you’re ready to post your comment.  If you change your mind and don’t want to leave a comment, just click anywhere else on the page and the comment box will close.

How do I reply to a comment?

First, make sure you have an account and you’ve signed in.  If you see a comment or conversation that you want to reply to, just click “Reply to conversation” at the end of the comment thread.  Type your reply, and click “Save.”

If you are on a section page, and not viewing the whole document, you can reply to specific comments in the conversation, by clicking “Reply to conversation” next to the comment you want to reply to – even if that comment is a reply to another comment.  Type your reply, and click “Save.”

How do I delete a comment I’ve made?

Currently, users cannot delete their comments.  This is so that comment threads aren’t lost – if other people have replied to your comment and created a conversation, deleting your comment would disrupt that conversation.

Comments made by other users

How do I see comments other people have made?

Just click on the comment bubble next to any section.  If the comment bubble shows a “+” sign, then nobody has left a comment on that section yet.  If the comment bubble shows a number, like 8, it means that 8 comments have been left on that section.  Click on the comment bubble and the comment box will open to the right of the section, and you can read all the comments other users have made about that portion of the document.

On section pages, the comments are displayed below the section text.

How do I rate a comment?

Once you are signed in, you can rate other users’ comments by clicking the up arrow (to rate up, if you like or agree with their comment), or the down arrow (if you don’t like or disagree with their comment) next to their comments.  You can undo your rating by clicking the arrow again.  Once you’ve rated a comment, the arrow will go from light grey to dark grey, so you can see what comments you’ve already rated.  The numbers next to the arrows indicate how many up and down ratings the comment has received.

How do I flag a comment by another user that I think needs to be removed?

Sign in, then click the flag icon next to the comment to let moderators know that you think that comment is inappropriate and needs to be reviewed.

What are nominated comments?

Nominated comments are the experts’ and moderators’ top picks.  These are comments that have been chosen because the experts and moderators and admins found them particularly thought provoking, interesting, insightful, etc.  When viewing the comments, it automatically opens in a view that only shows you the nominated comments.  If you want to see the rest of the comments as well, just click “All” at the top of the comment box – you can easily toggle back and forth between Nominated and All by selecting them at the top of the comment box.

How do I nominate a comment?

Only experts and moderators can nominate comments as top picks.  Feel free to rate up a comment you really like though – the higher its rating, the higher up it will appear in the list of comments, and the more likely it will be for other users (including the moderators and admins who do the nominating) to see it!

Document & Section Pages

How do I get to the document I want to comment on?

Click on the menu item “Select a document” and choose “Immigration in the United States.”  If you are on a mobile device or have the webpage open on a small screen, click in the menu icon in the upper left-hand corner, and then follow the same instructions as above.

What are section pages?

Section pages allow you to view just one section of the overall document, with all of the comments associated with that section listed below it.  Some users prefer this view, especially on mobile devices where they would otherwise have to scroll the page to the right to view the opened comment box with all the comments listed in it.

You can navigate to specific section pages by clicking the menu item “Whole document” and then selecting the section you wish to view.  On mobile devices or small screens, click the menu icon on the upper left-hand corner, then follow the same instructions as above.

You can navigate from section to section using the links on the left and right of the page, or by clicking the menu item for the section and navigating to any section.

To return to the Whole document view, just click the menu item for the section and select “Whole document” at the top.

Is there an easy way to print the document with all the comments?

Click on the menu item Page Tools at the top of the webpage.  Select “Printable version” and a new page will open in an easy to print format.  This works for the whole document and for specific section pages.

Changing your profile and preferences

How do I change my profile picture?

Make sure you’re signed in to your account. Click on your username in the upper right-hand corner of the webpage – this will take you to your user profile page. Under User Details click “Edit Profile.” From here, you can change your avatar (profile picture) by clicking the Browse button underneath “Select Image”. This is also where you edit your email address, change your password, and alter your email notification options.

How do I change my email address associated with my account?

Make sure you’re signed in to your account. Click on your username in the upper right-hand corner of the webpage – this will take you to your user profile page. Under User Details click “Edit Profile.” You should see your current email address listed next to “Email Address.” To change the email address associated with your account, just type in a new address where you see your current one, and click Submit (or hit the enter key on your keyboard). Next time you sign in to your account, remember to use the new email address you just provided!

How do I change my email notification preferences?

Make sure you’re signed in to your account. Click on your username in the upper right-hand corner of the webpage – this will take you to your user profile page. Under User Details, you can either click “Edit Profile” or “Update your email preferences.” You can change the frequency of your email notifications – Never, Immediate, Daily, or Weekly, and you can also select which actions will send you notifications by checking or un-checking the boxes next to each option. When you’re satisfied with your changes, just click Submit.

How do I see my online notifications?

Make sure you’re signed in to your account. Click on your username in the upper right-hand corner of the webpage – this will take you to your user profile page. Under User Details, near the bottom, click on “Notifications.” Here you can see your notifications, mark them as read (by clicking on the envelope icon next to them), and delete them by clicking the X next to them.